The incident has been resolved.

We experienced intermittent errors and degraded performance across the platform this morning due to an infrastructure issue. The root cause has been identified and a fix has been deployed. All services are now operating normally.

We continue to monitor the situation and providing more fix if required.

We apologize for any inconvenience this may have caused.

The incident at our infrastructure provider Scaleway that impacted access to our database is now resolved. Service is operating normally.

To prevent this from happening again, we will be making changes to our infrastructure. Thank you for your patience.

We are currently experiencing a service disruption related to an incident at our infrastructure provider Scaleway, impacting access to our database. Scaleway's team is currently investigating. We are monitoring the situation closely and will update this message as soon as possible.

We decided to move our SDk storage to another storage for better stability and availability. The issue has been resolved.

Screeb tag is not loading properly due to unavailability of our object storage.
Screeb cache may handle the issue for a given amount of time, but we can't guaranty full availability until the issue is fixed on their side.

We are currently investigating the situation and will try to bring the situation to normal a soon as we can.
Thank you for your understanding.

The situation has been resolved. Surveys and messages are now responding in real time.

We are currently encountering an issue with our infrastructure responsible of the lifecycle of surveys and messages.

In result, users can see surveys and messages, but will often not be able to answer to every questions/steps completely.

We are working on the issue to bring back stability as fast as we can.
No data has been lost.

We are sorry for this inconvenience.